Customer Testimonials
🚨 Public Review: Hanlees Hilltop GMC 🚨
Posted May 2025
I purchased a 2023 GMC Acadia from Hanlees Hilltop GMC in November 2023, and I am now publicly documenting my experience due to unresolved and highly concerning issues.
From the beginning, I was assisted by Alex Lafour and Paul Galassi, and finalized paperwork with Gerry Kuong in Finance. I brought up concerns almost immediately after purchase when I was unable to secure insurance coverage for the vehicle. My VIN would not populate in any insurance or DMV system — and still doesn’t. I left multiple voicemails over several months, specifically requesting to speak with the ... Read More DealerRater - May 5, 2025
Very professional, the staff was very kind, I am very satisfied. Thanks to all. They have a nice costumer service.
What truly stood out was their exceptional customer service. They went above and beyond to ensure I was satisfied, even after the purchase. I highly recommend [Car Dealership Name] to anyone in the market for a new or used car. Thank you for making car buying such a positive experience!
Great service, prompt answers, very knowledgeable, not rushed, dedicated to making sure everything can be done that can be.
The buying process went so fast, but follow up - no good customer service. I haven’t bought a car in over 15 years and I’m 70 years old so I’m kind of slow thinking now but I feel the salesman just bulldozed through the whole financing process without letting me think on them. Especially the optional choices. And then the person who was helping with the car itself didn’t bring it to my attention that a part covering the passenger mirror was missing when i called the next day Hector said he would work on it. I’ve ... Read More DealerRater - Dec 19, 2024
Employees were helpful and friendly. It did take awhile to get the car serviced. Besides that, everything else was great.
good sales man and friendly love to buy again later ,from them plus they help in different ways to buy thank you
Great customer service and fast efficient service would come back to get car service again
Very friendly.took time to explain what was happening with my encore,with a smile..kept me happy with every conversation about my my truck thank u
Very friendly staff and clean environment! Made us feel welcome as soon as we stepped through the door.
Customer service was great staffing was excellent cleanliness of service area good knowledgeable of my needs
The person in customer service provided a great service. and was knowledgeable in the matter of my car.
Honest good people like family very helpful Nate was good with us not pushy like other places
Excellent service! fast and efficient! Easy to talk to service personnel! Vehicle was in for a transmission replacement and came back within a reasonable time!
Like that they had driver to take you home or pick up. Young was very friendly and informative.even though he was very busy and alone. I got my car back the next day as parts needed to be ordered.
Drove 3 hrs twice to get there, had to wait 2.5 hrs to purchase. Didn't negotiate on price. Was told could get touch up paint but then told didn't happen.
I had such a great experience when I visited Hilltop GMC, the service advisor, and technician explained in detail my issue. Then was able to send a driver to a Vallejo dealed for the part I needed. While I waited ✋️, over all I was very very happy 😊
I was responding to a recall but this was not my first dealing with them. I found them prompt, responsive and very professional
Young Lee the service advisor was very nice and took care of everything and they took care of the problem, which is was the recall
Great to work with, helpful and informative. Works with our hours and convenience to make it an easy process to repairs. Makes sure we understand what needs to be done and how long it should take to get it done. Highly recommend them as a dealership and service shop,
Great customer service sales person hector was great also the finance director got us in and out fast
I just have to said thank you very much for the service, in my truck
Excellent services salesmanship to everything I can dream of that was extra hard to let me achieve my goal I run a foundation CEO of I am that I am Lord Jesus Christ foundation and I will I will recommend them to Haneless GMC thank you very much and God bless
Great experience. Good location, friendly staff, great vehicles. I picked up a GMC Canyon and I love it.
Stephan was great!! He was very patient & diligent with all the repairs to my Chevy Truck. I would highly recommend them for your repais!
People where great trucks are not so great I wish Chevy would fix the oil consumption problem
I called late in the afternoon and needed a battery for my truck ( I prefer to keep my truck all GM) Service manager Young told me they had the right battery in stock to bring it in and they would R/R . I arrived at 3 and left with a new battery at 3:45. Service like it should be!!
They profecional and they xplain and they attend you at the time of the appoinment
They were awesome they were very nice and fair they went way and beyond to take care of me
Es el peor servicio que me han dado en mi vida Estoy muy molesta y verdaderamente siento que me hicieron un fraude me siento muy frustrada no recibí el apoyo verdadero que ocupaba para
Courtesy and Professional . Easy to communicate with. Handled all the work with my car’s warranty.
It turned out to be a great experience. My CSR was kind, informative. Everything he told me was spot on. I will continue to use them for my services going forward.
I did not have a good experience here. They can put cars on the lot that have problems and you won't know it until you buy it and find out the hard way. The sales manager was not nice sbout it either.
Started with a great customer service. Explained the issues noticed and they did their work... came out as expected... Great work team
Glad that the shuttle is back in service for customers. Glad to have a dealership locally.
Customer Service Representative Donovan was spectacular. Very attentive and kept me informed to the status of the truck. Unfortunately, I was offered a ride to work which I accepted. Until it was determined I work in Oakland. Evidently, the shuttle only goes to Emeryville, which is the northern border of Oakland. Very disappointing since you guys discontinued your ride share (Lyft) service.
They wanted to help and wanted my business, got a good deal and answered my questions.
Always takes great care of our vehicles in a timely fashion
Looked and test drive a 2022 Chevy Suburban. Loved the color and got a great deal. Had the car delivered to my home an hour away. Top notch service.
They were on time, explained everything thoroughly. Helped me understand certain functions of my truck.
All the staff were very informative an helpful in what my car needed.. excellent customer service
Excellent service
I had a manufacturer recall issue. I was met with friendly service people. I spoke to the parts person about another question that I had, and was provided. accurate information. The car check honestly didn't take that long and the part will be arrive in the next 10 days, or so. I was pleasantly surprised by the gentleman with the ponytail, that I still had 1 year left to my power train warranty. I was unaware of that, because I purchased it at a used car dealership. I love my mechanic, but will be taking an advantage of my power train ... Read More DealerRater - Aug 11, 2024
If looking for great quality auto service. This is the place to repair your vehicle(s). Friendly and acknowledged staff. They get the job done correctly and professionally!
Amazing customer service !! Thank you Roger and his team for making this such a fast & easy process!
I am a loyal customer, and I feel you could have a least washed my Malibu as complementary wash but wanted to charge 24.00 , the associate not even try to make effort for me by at least stating maybe next time, I would have been ok with a "MayBE", it was a hard "NO" and again I always bring my chevy products to you guys. -not happy. My previous service advisor "Jason" really treated me like a valued customer and his tone was much more inviting- Really miss him.
The service writer was great , go my truck in and out on time - nice clean shop , good work on my truck
The crew,is very professional...but I will like to highlight the advisor Ray, He is very knowledgeable and capable to understand the costumer needs and work together and enjoy every time that a visit the dealer...
The service was excellent! The personal is very courteous .
Fast, efficient and no up selling unlike most of the other bay area GM dealers.
Friendly and straight Foward
Great service dealing with the team there,taking care of my vehicles has been a beautiful experience.
Great experience of courteous timely service with people person attitude of staff and reasonable cost for service rendered.
(Translated by Google) Excellent service and attention… (Original) Excelente servicio y atención…
The service staff are friendly and helpful. I have found the hard way paying a little more at the dealer saves me time and money over the life of my vehicle. The technician is specifically trained for my vehicular and use only GM parts guaranteed. I never have failures or costly returns like at a one size fits all garage. I give this dealership 5 stars over all!
The service rep.was very knowledgeable about the problem, he kept me informed and the repairs were completed very quickly.
I had excellent service in a timely manner.
The service gentleman were very nice and welcoming and why do it have to be 15words
Great service writers Need coupons sent out that would be great.Midweek discounts somethin like that
Excellent work and great job on fisin the problem of my truck GMC 2019 Sierra
Paul did everything humanly possible to get me the exact truck I wanted. He told me about all models, options and packages available to make my decision. Straight forward,
I was so happy with the efficiency of the service. The place is so clean .
Very poor communication. My car needed a part . When part came in, I was not called but had to call them to schedule. They had my car three days and promised calls re when I could pick it up never made to me.,
Good, great, thorough, professional, consistent, convenient, worthwhile, excellent, reliable, reliable, affordable, honest, trustworthy, friendly, flexible. In
Oliver helped us out so much and so did Khalid made it quick and easy and showed me all the details of the deal
The service was quick to respond and got my oil change completed in a very quick timeframe. Awesome.
Good job everybody thanks for all your help see you soon for the service on my truck! Anselmo gracias!!!
Great customer service, as soon as I got there someone right away greeted me and help me.
I like the people who works there. Every question I have is answer to my satisfaction even I do not like the answer.` Labor cost is @ $250.00 hour. for the job we requested parts $323.80 Labor $605.10 with 10% discount it came to over $ 1,000+.. .when requesting the work job...didn't realize the labor cost was so high my fault...not the dealer error my error.
Great service and really appreciate jason for his patience and help. A very clean environment. Thanks folks.
Jason always helps me out with my vehicle and servicing it. Very communicative and helpful! Keeping my vehicle up to date on any service needed.
I won't go anywhere else.
Great Service! Jason and team took very good care of me! Five Star treatment! I was in and out!
Great customer service and knowledgeable service advisors
Very good service
Jason in the service department was excellent. From the moment I took my vehicle in until all service and repairs were complete one week later. Jason was knowledgeable and explained the process needed for the repairs and reviewed the cost and time needed to complete. He followed up with two "status" calls during that period. Very customer service oriented and personable!
Nice dealership with amenities (coffee, tea, hot cocoa & coloring pages for kids) all staff was nice 10/10 recommend
Jason was great and made a possibly terrible experience into a good one. I'll definitely continue to get my vehicle serviced there.